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Coastal Jeep Ram complaints

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1724 West Jefferson Street
Quincy, FL 32351 | Get Directions

(850) 757-8797

http://coastaljeepram.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Coastal Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Coastal Jeep Ram

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10/31/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/6/2022

I purchased a vehicle from this dealership. After my purchase I took my grandson to see them. I was only there for support. I told them frim moment we walked in that I would not co sign on a loan for him. Without my knowledge or permission they ran my credit with multiple lenders for my grandsons loan. I am still getting letters from lenders about this and it was over a month ago. Prior to this my credit score was 767, it is now 647. They ruined the credit I have been working to build up. They also have lied to me about how this has not affected me, saying that no matter how many lenders a car dealership sends out to, it only hits credit report once. Not true!!! They also told me the inquires would drop off in a month, also not true, my bank said it would be about 2 years Resolution Sought I want acknowledgment of their wrong doing, and perhaps some sort of compensation

Company Response

10/19/2022

Not sure what we did wrong she came in and filled out a credit app with her grandson we got it approved she then said she wanted to think about it over night and came back next day stating that she didn't want to say it in front of him but she did not fill comfortable co signing for him and Iwe told he no worries if she don't want to sign than don't. she Also told us his mom had burnt her in the past.

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