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Coastal Parking Management complaints

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69 Wentworth Street
Charleston, SC 29401-1429 | Get Directions

(843) 722-1196

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Coastal Parking Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Coastal Parking Management

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3/5/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

1/21/2026

I did not receive a parking ticket on my vehicle for the date and time stated in the letter. It was marked for 11/1/25 but didn't receive a letter until 1/16/26. I had no clue I had a ticket. Resolution Sought Dismiss the charge.

Company Response

2/23/2026

Citation #01694744 -citation was paid on 1/22/26. Copies of email history for this citation are attached. We stand by our original decision-complantant has parked at this location multiple times and as evidenced by their payment history were aware at the time ticketed that this is a pay to park location.

10/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

8/30/2024

I parked in their lot on Meeting street and went on-line to pay for two hours of parking. When we came back to the car in about 1.5 hours later, there was a notice on my windshield that I had not paid for my parking. I used their appeal process and provided proof that I had paid for parking. I heard nothing back from them. I then received a "citation" of $60 for not paying for my parking and again appealed on line. No response I just received a past due notice for $75, which is a bogus charge and I have been unable to contact anyone to straighten this out Resolution Sought Straighten out their records and clear this "citation"

Company Response

9/25/2024

Mr. Ingram did pay for parking on July 17, 2024. However, Mr. Ingram paid for parking at a different location than where he was parked. He paid to park in the lot at 16 Broad Street but was parked in a lot at 175 East Bay Street. These locations are several blocks apart. Parking payments are location specific. Enforcement officers can only run license plate numbers for the location where they are parked. Unfortunately, Mr. Ingram's original $50.00 ticket increased due to late fees. Coastal Parking Management has been dealing with a staffing issue for the last 8 weeks or so. Unfortunately, the employee who last worked the appeals desk was not doing their job, destroying files and deleting emails immediately before their termination. We have just recently hired someone to file this position and hope to be caught up very soon. In light of the staffing issue that led to Mr. Ingram's appeal not being handled in a timely fashion, I am willing to waive all late fees and penalties. In addition, to compensate Mr. Ingram for his inconvenience, I am reducing the parking violation to $25.00, one half of the original amount. Mr. Ingram can make payment online at www.remit-online.com/304500 or mail a check to: C.P.M. 69 Wentworth Street Charleston, SC 29401

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