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Coastline Electric Company complaints

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18962 Delaware Street Suite #4
Huntington Beach, CA 92648 | Get Directions

(714) 655-0284

http://www.coastline-electric....

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coastline Electric Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coastline Electric Company

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7/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

On March 15 2022 Sea Aira MobileHome in Huntington Beach hired this company to put in the Utility Meter Pedistal which is clearly the parks responsibility The morning around 8.30 am we were told that this Company was going to be installing the new Utility Meter Pedistal I never new of this company so that company had to of there employees come to my place and I told them I am recording you guys working on the Pedistal and one of the guys said your creeping me out I told them if your mom was getting charged 3000.00 you would be video tapping to so I proceed to video I went back in the home and continued video tapping through my bathroom window and that's because my Pedistal is right below my window now during the video one of the employees said " stop sponging off your mom your a tweeker" and I have it on video now I don't know these guys at all never seen them if ever talked to them and I continued to video the next day I had called the Electric Company and talked to the owner of the company and he it's not my problem call Steve at the mobilome and not to mention they billed my mom 3000.00 dollars for the Pedistal that was put in. Resolution Sought Well the one employees out of the 2 owe me an apology first off and I want someone to investigate the 3000.00 dollars and they never gave an invoice plus you will be getting another complaint for Sea Aira I want something done two both these company's it's unprofessional business period.

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