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Coastline Recovery Services, Inc. complaints

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PO Box 88
Gardena, CA 90248 | Get Directions

(310) 965-0242

http://www.coastlinerecoveryse...

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Total Amount in Dispute:
$36,109.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against Coastline Recovery Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Coastline Recovery Services, Inc.

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12/21/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

The staff at this company is disorganized, inconsiderate, and rude. It's a shame for clerks to work in this industry and then become upset with consumers. You applied for the job - check your ego people! Also, I've had to make several trips to this site and some of my items are missing. After a manager was involved, then some items were found, but not all. Terrible customer service! 1st a consumer makes an appt and STILL waits 30 min, then if a customer has to re visit due to laziness and disorganization on their end - you STILL wait. My last visit, a consumer was waiting for 2 HOURS. I just don't understand this ignorance, inconsideration to spill this nonsense into someone else's work schedule, and even remove items from a vehicle and place in different areas. Where are my items? Resolution Sought Return my car with all of my items to my doorstep. Train staff better, allow consumers to go through their own items, and encourage staff to be organized. It is silly to have an appt and everything is not in order.

Company Response

12/8/2023

Hello I would like to further review your concerns , however I cant not locate your name in our system . Please provide the last 6 digits of your vin

7/2/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/16/2023

When I went to pick up my 2015 jeep Cherokee, it was delivered to me. I looked at some scratches on the back at that moment. I showed them to the person who took my information to take the car. I looked at them I took some photos and he told me to talk to the office. I called to reach an arrangement but they did not answer me, I left a message from you explaining the details. Resolution Sought A refund for damages to fix my car. I estimate about $500.

Company Response

6/19/2023

Please provide last six of vin

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