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CoCo Nails complaints

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849 North Germantown Parkway
Memphis, TN 38018 | Get Directions

(901) 249-3907

http://www.coconailspatn.com

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Total Amount in Dispute:
$76.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CoCo Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CoCo Nails

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $76.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

On 12.22.2023 @ 12:53pm, the cashier at CoCo Nails overcharged me for a $45 nail service and charged me $76 with me leaving a $20 tip. I'd never pay nearly $100 for a pedicure. In addition, I was also charged $3 more on 4 gift cards totaling $173 which should have been $170; 3 pedicures at $45 and 30 off because of their new store opening promotion and 1 manicure gift card for $38 at 30 off. I never received the 30 off on either 4 services on the gift cards. They have cameras everywhere and should be able to play back what service I clearly asked for. This is a dishonest business or the lack of training/knowledge on the cashiers part. The owner refused to refund me the correct amount on the $76 they charged me. I was owed $31.50. The pedicure service I asked for was $45 with 30 off. She owner called back and apologized for the error and confusion and stated she was willing to refund the gift card amount of $173, however she was not willing to refund the $31.50 in and overcharge for the $76 pedicure. Resolution Sought To make sure the merchant understands as well as the consumer and nail tech on which service they are receiving along with the final amount. That the merchant share exactly what the percentage is they are taking off and it is explained in money terms, $5 off, $10 off etc. Run back their cameras to confirm what the consumer asked for.

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