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Code Alarm Co complaints

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7605 Southcliff Drive
Fair Oaks, CA 95628-7327 | Get Directions

(916) 966-2690

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Code Alarm Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Code Alarm Co

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12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

Each month, the company are not crediting my bill with my current payments. They seem to be using my current month's payments for my previous month's payment. Their check numbers do not match the Bank's number for that month. I have written them several letters with the check numbers and the month it is for, but they just don't get it. I have verified this several times with my bank. PLEASE HELP ME!! I have all documentation. Resolution Sought Correct their records to correspond with the correct check number for the correct month. I always had my checks sent early in the month (the 7th of each month, and if that date falls on a none business day, my bank would send the check on the previous business day). I can also change my mail date to Code Alarm to a later date, if that will help.

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