Complaints for Codemaster in Chatsworth, CA - 13179614

9909 Topanga Canyon Blvd. #245
Chatsworth, CA 91311 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to send prdered materials after accepting payment. Some complainants allege they could not contact the company for the order status or to request refunds. Other complaints allege they are dissatisfied with the materials received and return them but the company fails to issue refunds. The company responds to complaints by sending materials, issuing refunds and in some cases explaining why shipments were delayed. In some cases the complainants disputed the company's responses stating they still had not received the materials. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Codemaster closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Codemaster complaints