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CoinMarketCap complaints

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8 The Grn Suite 6703
Dover, DE 19901-3618 | Get Directions

http://www.coinmarketcap.com

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CoinMarketCap closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CoinMarketCap

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9/4/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

8/9/2023

I have invested in beginning 30$ and further investing fee 72$ and again 225 $ for binance codes then 100$ and 70$ investing and again 120 $ then they will sending to me 10$ same way sending to you and 150$ investing then they will sending to you 20$ same method of sending to you, but now they will asking again 200$ as management fee but they will not sending any amount . They will cheating to me as scammers pls sending to me as soon as possible. I have 9 company's are scammed to me pls help me. I have here losing 9000$ and no any amounts from them. Pls helping to me as recovery my amount immediately. Here I have loosing my amounts pls help me for recovery all my amounts in amounts. Resolution Sought I have job in salary 100$ per month. It is new job joined. My old job is loss from theses scams. Pls recovery my all losses amounts.

Company Response

8/22/2023

Hello, Please note that CoinMarketCap and Binance are separate entities. As a reminder, CoinMarketcap is not an exchange or wallet. You cannot purchase or sell cryptocurrency on our platform, nor can you deposit or withdraw funds since we do not accept this to begin with. We report on trading activities of thousands of cryptoasset markets, but we do not directly sell or buy any cryptocurrency. Our platform is free to use. Anyone claiming to work for CoinMarketCap and asking for funds to invest or manage your portfolio is a scammer. Thank you. Regards, CoinMarketCap

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