Complaints for Coins, Jewelry & Collectibles in Laguna Hills, CA

23685 Moulton Parkway, Suite B1
Laguna Hills, CA 92653 | Get Directions

(949) 609-0110

http://www.fastcoin.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company charged credit cards but failed to deliver coins, sent partial orders, or made substitutions that the customer did not agree to. Most complainants stated they contacted the company multiple times to obtain a resolution, but only receive promises of future shipments or replacements. Some complainants alleged the coins were not of the quality or grade as advertised by the company. A few complaints said that that the company advertises coins in stock and guarantees the quality and grade but does not live up to their guarantees. The company generally responds to complaints by shipping coins or issuing refunds.

Complaint Closing Statistics

0 complaints against Coins, Jewelry & Collectibles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Coins, Jewelry & Collectibles complaints