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Colby & Gale Svc Station Inc complaints

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105 Main Street
Damariscotta, ME 04543-4647 | Get Directions

(207) 563-3235

http://www.colbyandgaleservice...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Colby & Gale Svc Station Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Colby & Gale Svc Station Inc

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10/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/25/2023

All four brakes done and ac but ac doesn't work and breaks are leaking and don't stop well. Also is leaking differential fluid that I had to seal up myself also been through two sets of tires because failed repairs on the front end of my truck this is dangerous unprofessional and I did demand half refund of all the repairs that have done been done also I tried to call him today because I gave him a demand letter myself and they said if they catch me on the property they're going to have me trespassed for doing nothing so because I got ripped off I'm the bad guy. Resolution Sought Either my truck is brand new and comes out with no problems or I want half my money back which like $2,500 and that's less than what I'm putting into this stupid situation

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