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Cold Snap Technology complaints

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211 Main Street
Biwabik, MN 55708 | Get Directions

(218) 744-1210

http://www.coldsnaptech.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Cold Snap Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cold Snap Technology

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6/23/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

I brought my computer in for repairs the first part of April 2021. I was told it should only be a couple days to fix. I have been trying to contact them since without luck. I have called the shop phone his personal phone number, and tried to reach him at his business through Facebook. I would like to have my computer back. Even if it's not repaired at this point. Resolution Sought To have my computer back without charge

Company Response

6/21/2021

The computer in question was repaired. It was picked up last week by the customer's son since she was in the hospital.

Customer Rebuttal

6/23/2021

Consumer voiced: I received my computer back and it's working. Thank you.

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