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Cole Auto Outlet complaints

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3085 Stadium Drive
Bluefield, VA 24605-2012 | Get Directions

(888) 270-5017

http://www.coleautooutlet.com

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Total Amount in Dispute:
$785.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cole Auto Outlet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cole Auto Outlet

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11/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $785.00 Amount Settled: $0.00

Customer Complaint

11/3/2021

Coal auto will not fix my ignition And my engine because they said it was apparently not under warranty. I've had the car in the shop more then I've drove it. I've already put an transmission and front axle and in-line meant. I've only had it for four months, since June . Resolution Sought They need to pay for the damage because they knew it was like this and never told me before buying. If they don't fix it, then I want another car. I've never missed an payment, I've always been early. If nothing changes I'll go to my lawyer .

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