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Cole Muffler Brake complaints

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3427 Maple Avenue
Pulaski, NY 13142-4503 | Get Directions

(315) 298-5795

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cole Muffler Brake closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cole Muffler Brake

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I took my vehicle in for inspection and alignment. I drove it there. They broke my power steering pressure line and my rear wiper arm got broke off. I don't know what else, I was barely able to get it home. I called talked to the manager . He said he'd look into it and call me back. It's been 3 weeks and not a word. I have since taken off the road because it's not drivable without the power steering line fixed. I drove it there it was fine. Resolution Sought I am looking for a fair amount to fix it. I don't know if anything else was broken as I couldn't get it to a garage. I Do Not want them to fix it. Or ever touch it again.

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