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Coleman Cabinets complaints

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11849 Route 36
Brookville, PA 15825 | Get Directions

(814) 648-2488

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coleman Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coleman Cabinets

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11/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/30/2021

Mike Coleman was to complete my kitchen in May 2020. He continued to work on my cabinets despite government shut down so that was not a problem. I was patient and I got all work done in the household that I needed to get done for him to come put my cabinets in. He finally came I do believe it was September 2020 and got the cabinets put up, however he did not complete the tow kicks or finish the island or side panels . He was supposed to come the next weekend after installation and never came with no communication. We have reached out multiple times with no answer. Resolution Sought Our agreement to be fulfilled and my cabinets to be completed ASAP.

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