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Collection Receivables, Inc. complaints

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803 Shartom Drive
Augusta, GA 30907 | Get Directions

(706) 736-6746

https://www.criaugusta.com/

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Total Amount in Dispute:
$1,301.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Collection Receivables, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Collection Receivables, Inc.

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2/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,301.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I called them 1-2 years ago. I called OMNI Fitness in Greenwood. They said they didn't have the account and had not reported it. This report is showing it was reported 7/2021. I haven't used the services or products at the gym since 2019. I'm not sure who goes in there and re-sign contracts or promissory notes. I have had issues with this in past, verifying that the signature on documents weren't mine. I can't really recall the details but this was in 2019. Scams and schemes were common. First she said she couldn't find it. Then she could under a different name. I asked if it was some credit attached. How do I go about getting this account sold to somebody else. So my 'free and clear 'money can come up on my credit report so I can use what's available to me. Its probably a name mix up. She reassured me it would just come back to them. I worked out in their facility 5X. And made in-cash payments to settle. This could be a old outdated credit report. I don't believe this account was on the other earlier reports. Information about how I earn money and/or profession have been inflated or misinterpreted. Resolution Sought They not calling, but I don't owe them. Nor did I sign a new contract in 2021. Which is what is on the Experian credit report.

Company Response

2/7/2024

The consumer signed a contract with our client Omni Health and Fitness. She agreed to make 24 payments. She defaulted on the contract and her payments began declining for NSF, we have already validated this debt with the consumer. She has been given a copy of all the documents proving she owes the $1301.00 debt. We even offered her a settlement of $780 as payment in full and satisfaction of the debt with full credit deletion. Since she states that she wishes for us to stop calling we will do so and not offer any settlement again. All documents are enclosed to BCA. The consumer can contact us at 706-736-6746 if she wishes to pay her debt and discuss a settlement.

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