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Collections Etc., Inc. complaints

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2521 Busse Road, PO Box 7985
Elk Grove Village, IL 60007-6118 | Get Directions

(847) 350-5800

http://www.collectionsetc.com

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Total Amount in Dispute:
$95.00

Total Amount Settled:
$51.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Collections Etc., Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Collections Etc., Inc.

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $43.74 Amount Settled: $0.00

Customer Complaint

2/22/2022

I sent a check in November for bath towels and bath mat I called at the end of December to see when it would be ship they said they got the order but no payment I told them they cash the check on November 17th and I could send a copy but we just went around and around sent a lot of emails said they would send the email I guess too someone higher up still no answer back and called a few times got no where I just want my money back ?? Resolution Sought Give me back my money

9/17/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $51.06 Amount Settled: $51.06

Customer Complaint

9/15/2021

Being charged twice for one order Resolution Sought Refund my money

Company Response

9/17/2021

Per Customer: They finally refunded my money.

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