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College Hunks Hauling Junk and Moving complaints

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2167 Beverly Avenue SW
Wyoming, MI 49519 | Get Directions

(616) 208-1062

http://www.collegehunkshauling...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against College Hunks Hauling Junk and Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against College Hunks Hauling Junk and Moving

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

Mark Cusack CEO of Wyoming division of college hunks moving. We paid 800.00 for them to move our precious house belongings, in to a storage unit, as we are moving. Not only did they break feet off two dressers ( which he will not fix). They packed our precious items so poorly into the unit we had to rent another storage unit. Also our quality dressers & entertainment center is laying on its side on the concrete floor. We do not know the extent of the damage they have caused. I just went thru cancer radiation & Karen had back surgery. That is why we hired professional moving company. Now out items are ruined & broke. And Mark will not fix the problem. We are so disappointed that a professional moving company treated our items & Me & Karen so poorly. Resolution Sought Our desire is to have our storage unit unpacked to examine further damage, our quality dressers repaired. & Repack the unit I. A normal faction. So we can fit the other storage unit items into one storage unit.( Plenty of room for it to fit.) Pay for the other storage unit that we should not have had to rent. 73.00 a month. We are going on 3 months now.

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