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Collette & Sons Plumbing, LLC complaints

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514 North Ash Street
Carlsbad, NM 88220 | Get Directions

(575) 706-4620

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Collette & Sons Plumbing, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Collette & Sons Plumbing, LLC

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8/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

7/23/2023

I was working for Edward Brandon Colette owner of COLLETTE & SONS PLUMBING, LLC under the conditions and understanding of out of a $22,000.00 I would be paid $8,000.00 to provide labor for Mr. Colette on a contract reference: "David"at 1309 Beta , Carlsbad NM 88220 on a (complete Re- plumbing job) I showed up everyday for 5 weeks 6 days a week working 10-12 hrs a day I also got carbon monoxide poisoning and almost died on this job to only receive $190.00 in pay over the whole course of my time spent to find out Mr. Colette is moved won't return my calls skipped out on the Client and got his permit removed and received payment on the job but did not pay me for my time and hard labor I really needed this money I have no family here and I struggle to make it if there is any way to help me I would be so thankful Resolution Sought Anything to insure nobody else has to go thru my same experience and that this company dose not have the chance to scam on anyone else

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