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ColonBroom complaints

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16192 Coastal Highway
Lewes, DE 19958 | Get Directions

(203) 872-9584

http://www.colonbroom.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ColonBroom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ColonBroom

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3/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

It does not taste amazing. Yes, it tastes better than something like Metamucil, but that isn't saying much. The product doesn't work! I used it consistently for a month and had no results. I was still gassy and constipated. I didn't loose a single pound! I didn't feel lighter and I didn't sleep better. You can't return the product after 14 days, which is crazy because the first week the directions say to only use it once a day and the second week you start using the full dosage. By the time you realize it isn't working, you can't send it back for a refund even if you have unopened product. Also, there is no where to write a review on their actual page where they they sell the product, so I came here to voice my concerns. Hopefully, I can save someone else time and money. Resolution Sought Extend the return policy so people can return unopened product.

Company Response

2/24/2022

We are sorry the product did not work for you. I would like to point out that supplements are only a part (though important) of a healthy lifestyle. Healthy and balanced nutrition along with adequate physical activity makes the greatest impact on your weight. No supplement will replace good nutrition and no supplement will solve the problems caused by bad nutrition. No supplement alone is capable to make the weight disappear. The key to weight loss is to eat whole grains, fruits, vegetables, and lean meats, reduce the calorie intake of high-fat foods, and keep moving. Depending on the individual, increasing protein may be beneficial (especially for those trying to not lose lean tissue), but the only way to lose weight is to make a lifestyle change. For most people, unless you alter your diet and get daily exercise, no supplement is going to have a big impact. Getting at least 7-8 hours of sleep, eating a healthy balanced diet, consuming at least 1.5 L of water per day, and getting at least 150 min of moderate physical activity per week can greatly improve your gut health and weight loss. Try incorporating some of these healthy habits into your daily routine and see if you notice any positive changes in your wellbeing! I hope this helps. If you have more questions, feel free to contact us at hello@colonbroom.com! Have a nice day! Kindly, ColonBroom team

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