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Colonial Capital Plumbing and Septic LLC complaints

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3701 NC Hwy 55E
New Bern, NC 28560 | Get Directions

(252) 635-1710

https://newbernplumber.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Colonial Capital Plumbing and Septic LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Colonial Capital Plumbing and Septic LLC

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12/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2023

Two plumbers came very quickly. So response time was above average. Price was really unexpected two faucet installs, including drain, and two water line hookups. Took 1.75 hours or less. Costed $907.38. Which is $519 per hour. Further, as you can see from the breakdown, no real explanation of itemization. I'm in the wrong profession apparently. They also hooked the hot and cold up backwards in the bathroom (Quality). This was thanks to your apprentice whom was not very well coached. How about getting back and fixing what should have been correct in the first place. Your business is not an hour and half round trip to my house btw, 17min. Called back for them to come fix my hot and cold they reversed. 30day warranty out so he said it would be another service charge on my dime. How much sense does that make your screw up me pay for it yeah OK makes a ton of sense. Resolution Sought Fix the reversed hot and cold on their company's expense!

Company Response

12/7/2023

Company states; Spoken to Mr. Pate and scheduled to revisit on 12/6/23. Thank you, Colonial Capital Plumbing and Septic LLC

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