Complaints for ColonSMARTcleanser.com in Sun Valley, CA

7200 Vineland Avenue, Suite 212
Sun Valley, CA 91352 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege difficulty cancelling subscriptions during the 14-day trial period, failure to cancel subscriptions, continuous billings after subscriptions are cancelled, unauthorized charges and other billing disputes. Some complaints further allege having to cancel bank accounts to stop the automatic billings. Other complaints allege unauthorized shipments, failure to refund after returns are made, product quality and customer service issues.

Complaint Closing Statistics

0 complaints against ColonSMARTcleanser.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ColonSMARTcleanser.com complaints