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Colston Paving complaints

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1631 Benson Valley Road
Frankfort , KY 40601 | Get Directions

(503) 223-2642

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Colston Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Colston Paving

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

We paid Coslton Paving $22,000 to pave our driveway. At the top of the driveway and in the center it is breaking apart. After the first year we noticed it cracking apart and called them and nothing has been done about the issue. We had them come out several times about this issue and they blame it on water. Water does not run uphill. Last time they said it was the material underneath which they were supposed to scrape and pack before paving. Resolution Sought Would like them to repair where it is breaking apart. I feel the money we paid that it should definitely last more than 3 years. Or the money to have someone else fix the problem. We need to have it sealed but can not do so cause of these places needing repaired first.

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