Complaints for Colton Teak in Riverside, CA - 13194225

7400 Orangewood Drive
Riverside, CA 92504 | Get Directions

(866) 687-8325

http://www.coltonteak.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainant’s report they are delivered incorrect merchandise, or merchandise that does not match. Several customers report the company failed to issue credits or refunds on returned merchandise, and fails to maintain adequate customer service personnel to answer phones, and e-mails.

The company responds to some complaints by agreeing to ship or exchange orders. In some cases credits or refunds were issued.

Complaint Closing Statistics

0 complaints against Colton Teak closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Colton Teak complaints