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Columbia Smart Storage complaints

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800 Hillsdale Road
Columbia, MO 65201 | Get Directions

(573) 400-3777

https://www.columbiasmartstora...

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Columbia Smart Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Columbia Smart Storage

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7/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $69.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

I made a one time payment for another person at this place for their account. The following month this complaint went back into my account without my authorization and charged my card again. When I call to dispute they said until the other person set a card on autopsy they will keep charging my account. When ask to speak to the owner or corporate office the owner refused to talk. They have lousy customer service and do not address the public concern. The account holder was trying to make a payment and they wouldn't allow it. I would like a full refund of my money. I did not authorize. Resolution Sought A full refund due to this account does not belong to me and I did not authorize the transaction.

Company Response

7/2/2021

We are sorry for the inconvenience this may have caused the customer. We were just doing as we were told to do when the unit was rented. Our policy is that every unit rented must be on autopay and we clearly stated that to this customer. That being said, we fully refunded the credit card today and removed it from the account. Also, no one refused to talk to this person. We have a team of people answer phone, made multiple emails and text messages to this individual to ease the situation and we did return her phone calls.

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