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Columbus Collision Centers complaints

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2757 S High Street
Columbus, OH 43207 | Get Directions

(614) 352-8252

http://columbuscollisioncenter...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Columbus Collision Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Columbus Collision Centers

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12/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/8/2022

I went to check on my new car they had for a month and it was thur and trashed and that's what started the issue and then they got a attitude because I was upset about my car it was not how I left it and it's very dirty inside I haven't got to even enjoy my car and then my engine do not work which I don't understand because there wasn't a issue with my car before . Then all the messages I have from the owner were very disrespectful and just nasty now here I am without a car with four children and they sign my name on paperwork I didn't sign. And did not give me the original paperwork. Resolution Sought I'll like my car fixed with the engine issue and also the money that is owe to me out of my 10 of what was paid to them for the fixing of my car.

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