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Columbus Urban League complaints

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788 Mount Vernon Avenue
Columbus, OH 43203 | Get Directions

(614) 257-6300

http://www.cul.org

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Total Amount in Dispute:
$3,532.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Columbus Urban League closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Columbus Urban League

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6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,532.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

I applied for rental assistance and all my documents from me and my property manager have been submitted over and my application has been in final review for three weeks I have tried reaching out to them but I can never get a response. I have emailed called and left a message just as the recording states and someone is suppose to return a call back within 24 hours. I have been waiting since Monday of last week to speak with someone. I believe the company is retaliating against me because I made a complaint against them and ever since I have not been able to get any assistance from them. I reach out to get help and when I tell them my name all correspondence stop. Resolution Sought Assistance.

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