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Comcast Corporation (Headquarters) complaints

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1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103 | Get Directions

(800) 934-6489

http://www.comcast.com

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Total Amount in Dispute:
$1,911,571.00

Total Amount Settled:
$19.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

592 complaints against Comcast Corporation (Headquarters) closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
583	Unanswered

592 complaints against Comcast Corporation (Headquarters)

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I called the customer service number, after getting transferred 5 times and requesting to speak to someone who's first language was English or someone in America, they refused. They did not understand my issue and the only word they clearly understood was cancel. Resolution Sought Give me the discount they sent me on March 22nd in an email. I have a copy.

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

There customer service people promised me $90 a month on my internet bill twice but my bill was never changed to reflect this when I went to contact them to tell them this was suppose to be the amount of my bill for the past two months they raised my bill yet again and anytime I speak to them they say my promotion has ended and that should not happen once a month they have horrible customer service I asked them to cxcl some of my services and they never did for two months they would not change anything. Resolution Sought Take the $300 off my bill.

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