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Comdata Corp complaints

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5301 Maryland Way
Brentwood, TN 37027-5028 | Get Directions

(800) 266-3282

http://www.comdata.com

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Total Amount in Dispute:
$1,756.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

6 complaints against Comdata Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Comdata Corp

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8/23/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $174.00 Amount Settled: $0.00

Customer Complaint

8/7/2026

I went to use my card to buy groceries and it was declined. I then called fintwist and they stated they had paid grocery store, grocery then telling them that card was declined. I have called them multiple times and they still will not refund me stating different reasons depending on whom I am talking to. I am out of work and need that money Resolution Sought Reimbursement

Company Response

8/10/2026

We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number 20198705 in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.

2/10/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

This card holder keeps taken money if your card declined are if you swipe for a transaction they are making major money by taken people money after transactions being done at stores far as purchases if you buy something they take 4.00 dollars without the store charging for the item you purchased I really wish so one do a investigation on comdata payment solution Resolution Sought Stop taking money from people that are buying items and give us our money back that they have taken are take there bank off the market because they are really getting over with there services and fees by taken money for no reason

Company Response

1/29/2025

We would like to thank you for bringing this matter to our attention. You expressed dissatisfaction with the assessment of fees when the card is declined at the pos. Please be advised that this is apart of the card program. This would be broken down in the fee schedule associated with the card. Please be encouraged to obtain a fee schedule or contact Customer Service via the number on the back of your card for additional assistance. We apologize for the confusion, but hope this provides the necessary clarification. Thank you, The Executive Response Team

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