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Comdata Corp complaints

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5301 Maryland Way
Brentwood, TN 37027-5028 | Get Directions

(800) 266-3282

http://www.comdata.com

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Total Amount in Dispute:
$4,919.00

Total Amount Settled:
$0.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Comdata Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against Comdata Corp

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2/10/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

This card holder keeps taken money if your card declined are if you swipe for a transaction they are making major money by taken people money after transactions being done at stores far as purchases if you buy something they take 4.00 dollars without the store charging for the item you purchased I really wish so one do a investigation on comdata payment solution Resolution Sought Stop taking money from people that are buying items and give us our money back that they have taken are take there bank off the market because they are really getting over with there services and fees by taken money for no reason

Company Response

1/29/2025

We would like to thank you for bringing this matter to our attention. You expressed dissatisfaction with the assessment of fees when the card is declined at the pos. Please be advised that this is apart of the card program. This would be broken down in the fee schedule associated with the card. Please be encouraged to obtain a fee schedule or contact Customer Service via the number on the back of your card for additional assistance. We apologize for the confusion, but hope this provides the necessary clarification. Thank you, The Executive Response Team

1/14/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $440.00 Amount Settled: $0.00

Customer Complaint

12/16/2024

I had money stolen from my bank card and made a dispute on October 24th they accepted my dispute November 9th I called over 100 times and talked to supervisors they can't give me answers or updates my dispute was accepted by the merchant and ever since then I gotten no email or call backs or updates about my payment Resolution Sought I would like the money I was owed

Company Response

12/31/2024

Mr. Jones, It was a pleasure to assist you in resolving the matter of receiving your funds back to your card. We appreciate you taking the time to review your account online to confirm the funds of $440.00 have been credited to your card. Thank you for your time and patience. We highly value your business. Kind regards, Corpay

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