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Comdata Corp complaints

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5301 Maryland Way
Brentwood, TN 37027-5028 | Get Directions

(800) 266-3282

http://www.comdata.com

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Total Amount in Dispute:
$4,826.00

Total Amount Settled:
$115.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

10 complaints against Comdata Corp closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

10 complaints against Comdata Corp

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2/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I had contacted you about this before December. They told you and me that it will be taken care of. Now no one will help. Please. Resolution Sought My funds received back, I use this card for work.

Company Response

1/26/2024

Greetings, Thank you for allowing us the opportunity to address and resolve the issue regarding your fraud dispute. The following steps have been taken to ensure we provide you with a complete resolution. I confirmed on the Cardholder Web that the disputed amounts totalling $111.75 were loaded onto your new card ending in 0198. Please view the attachment showing the adjustments. 1/09/24: ATM adjustment of $11.85. 1/12/24: ATM adjustment of $49.95. 1/12/24: ATM adjustment of $49.95. In addition, the remaining funds on your old card ending in 0852 were moved to the new card ending in 0198. The total amount moved to the new card is $58.77. Since you weren't able to add your new card to the website, you were not able to view this information. Per your advisement, your company had your email address and has since corrected it. You are now able to view your new card and track all activity. If you need further assistance, please send an email to customeservice@comdata.com and provide your card information and your name in the subject line and your request in the body of the email. You may request that a support agent call you directly. Your reference number is MH15473721. We hope that you find the resolution satisfactory and that we have regained your trust in us. We value your business and appreciate your patience. Warm regards, Comdata

12/21/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $380.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

My account was hacked in May of 2023. I immediately called and had the card cut off and reported the fraud. They told me it would take 20-31 days to resolve. It is now December. I keep getting the run around and now it is to the point where every time I call, they hang up on me or I get passed to the next or I'm "going to receive a phone call from a supervisor." I have been contacting them since May. Resolution Sought I would like to get my money back. I have given them proof it wasn't me and I don't understand why it is taking 8 months to figure this out.

Company Response

12/8/2023

Greetings, We regret any lack of communication regarding your fraud dispute and are eager to speak with you. Kindly share your phone number and email address for a direct call. Thank you for your understanding. Your business is important to us, and we appreciate your patience. Respectfully, The Executive Response Team

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