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Comenity Bank complaints

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PO Box 182273
Columbus, OH 43218-2273 | Get Directions

(800) -32-4-0324

http://comenity.net

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Total Amount in Dispute:
$338.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Comenity Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Comenity Bank

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8/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $37.00 Amount Settled: $0.00

Customer Complaint

7/20/2022

I have been with Comenity bank for 2 years with my credit account. Comenity bank been giving me excuses about why the system not accepting my routing number and bank account number to pay my account. Comenity messing up my credit report talking about I'm late and that not the cases. Can somebody please reach out to Comenity bank to get this resolved Resolution Sought Fix my account so I can use my banking account

Company Response

7/22/2022

I am with Comenity Bank, which handles the credit card account. Because you are not signed into an account, we are unable to assist you via this portal. Please contact us at 1-888-292-5707 so we may discuss your matter further. Thank you!

7/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $115.61 Amount Settled: $0.00

Customer Complaint

6/10/2022

Being charged late fees & interest on a account paid in full, comenity changed their payment schedule policy without my agreement so I sent a payment by citi on line payment in full on the due date because of their delay in processing almost 10 days I was billed late fees I have tried to resolve this with them directly by email then regular mail but I never received a response Your assistance in resolving this matter is greatly appreciated Resolution Sought I had a account with Blair it was paid on time for years comenty changed their payment policy which I did not like so I paid the bill in full however according to comenity payments were to be on the due date I bank check was issued on the due date now I am being charged late fees & interest

Company Response

7/7/2022

Company states: I am with Comenity Bank, which handles the credit card account. Because you are not signed into an account, we are unable to assist you via this portal. Please contact us at 1-888-292-5707 so we may discuss your matter further. Thank you!

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