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Comerica, Inc. complaints

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1717 Main Street
Dallas, TX 75201 | Get Directions

(800) 266-3742

http://www.comerica.com

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Total Amount in Dispute:
$105,374.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

5 complaints against Comerica, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

5 complaints against Comerica, Inc.

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6/25/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/6/2025

Hi I had received a new direct express card through usps and I called to activate it and they make me Do this identity through a email and I have been sending the same thing for 4 days now including my birth certificate and social Card and id that is not expired and I keep getting the same email To send id and I do that front and back and still get the same Emails and this is government money that I can not receive my social security money because they are holding it and won't verify the identity I keep sending in and I can not speak to anyone on the phone this is not Okay and very unprofessional holding the government money as well Resolution Sought I need them to quit sending the same email I'm sending my identity everyday over and over and not getting anywhere they need to approve this identity and not send the same Email so that my card direct Express can be activated and I can receive my money it's not fair cause we can not speak To anyone and what if I was behind on my rent it would make me homeless

Company Response

6/12/2025

Dear Better Business Bureau, I am in receipt of the complaint submitted to your agency by Brenda Sharp who is concerned about her Direct Express card and speaking with a Direct Express Customer Service Representative. I have escalated her complaint to the Direct Express Cardholder Advocacy Group. She will be contacted to assist her in resolving her card concerns. Additionally, she can contact me if she has any questions, I would be happy to speak with her. Sincerely, Anna Guerra Assistance Vice President Corporate Quality Complaints Analyst - AVP Comerica Incorporated 313-222-3435

5/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

I have been denied usage of the card to bank transfer after repeatedly sending the documents requested for first ACH TRANSFER. I get the same response each time I call to rectify this problem that being to submit the information again. This problem has been going on for weeks. I would appreciate getting this issue resolved asap. Thank you Resolution Sought Unlock my card to bank option immediately

Company Response

5/3/2024

Business Consumer Alliance, I am in receipt of the complaint submitted to your agency by Mr. Hill. Meanwhile, I forwarded Mr. Hill concerns to Direct Express and been informed that they reached out to Mr. Hill to provide assistance. Sincerely, Anna Guerra Assistant Vice President Corporate Quality Process Department Comerica Incorporated 313-222-3071

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