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Comerica, Inc. complaints

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1717 Main Street
Dallas, TX 75201 | Get Directions

(800) 266-3742

http://www.comerica.com

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Total Amount in Dispute:
$114,706.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Comerica, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
8	Unanswered

14 complaints against Comerica, Inc.

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5/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

I have been denied usage of the card to bank transfer after repeatedly sending the documents requested for first ACH TRANSFER. I get the same response each time I call to rectify this problem that being to submit the information again. This problem has been going on for weeks. I would appreciate getting this issue resolved asap. Thank you Resolution Sought Unlock my card to bank option immediately

Company Response

5/3/2024

Business Consumer Alliance, I am in receipt of the complaint submitted to your agency by Mr. Hill. Meanwhile, I forwarded Mr. Hill concerns to Direct Express and been informed that they reached out to Mr. Hill to provide assistance. Sincerely, Anna Guerra Assistant Vice President Corporate Quality Process Department Comerica Incorporated 313-222-3071

4/24/2024

RESPONSE: Making a partial refund Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

Checked my balance and had funds transferred from my mother's account. It posted I then used my debit card. I called att within 5 minutes of that payment being sent... Next day I'm charged overdraft. Once again..payment was pending and refund deposited and credited before transactions came out of pending status..This is a rippling effect. Att ran the payment. But the refund was back into my account following day..I was told and read if the balance is 200 and you have pending transacting they are minused and Taken from balance so I see actual correct balance. The funds were deposited zelle immediately in my account no hold.. I checked account before spending it.. had More funds transferred from same bank from moms account and every time I checked my account to verify it and balance was there showing in black before I used card again. Yet I got charged again. I'm on disability. There are months I have to pull small sum out to make my bills and go on overdraft. I pay the total of 68 because I knowingly do it. I've had crazy luck not paying attention and being charged for services. They refund back and bank drops od fee. But the system must been changed updated,, idk.. but thus us ridiculous. In covid times I had od charges removed that I was charged from and issues. I was not told they had to be paid back even though I was in the right to have removed. Then payback to bank for all charges they waived.... $500 , plus. They took their$300 back when account was lower. Resolution Sought All overdraft fees waived. Then I will open new account at another bank put most money there until my home loan is done since it's not recommended closing bank accounts during closing.

Company Response

4/12/2024

Dear Business Consumer Alliance, I am in receipt of the complaint submitted to your agency By Anna Strouse Wishard. Her concern involves overdraft fees assessed to her Personal Checking Account. The customer incurred Overdraft Fees in March 2024. The customer reviewed her account activity and confirmed the transactions were valid. No bank error occurred on the customer account. We were able to assist by refunding $136.00 in Overdraft Fees as a courtesy. I welcome the opportunity to assist Anna Strouse Wishard in resolving her concerns. Please encourage her to contact me at the telephone number listed below. Sincerely, Kelly Floyd Corporate Quality Officer Corporate Quality Process Department Comerica Incorporated 313-222-9291

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