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Comfort Central Heating and Cooling complaints

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253 Timberland Drive
Pisgah Forest, NC 28768 | Get Directions

(828) 483-4040

http://comfort-central.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Comfort Central Heating and Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Comfort Central Heating and Cooling

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9/7/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/2/2021

Tech put over 5 lb. too much Freon in unit, causing damage to my HVAC system. Have proof in writing from Service Today company. Also overcharged me once before, which I made them return ,over 400.00 New Tech was very upset at what he found!! Also want my last receipt. Resolution Sought Send my receipt and 200.00 for the overage of Freon.

Company Response

8/6/2021

Mr. Morgan's complaint alleges a scenario that did not occur during our service call.

Customer Rebuttal

8/24/2021

This started in Oct. 2019 when they cheated & lied to me about parts & labor. I pinned them down and they returned $412.85 out of $527.63. then Kevin came in put 2 1/2 lbs too much Freon in unit. Worked, but not right. Cameron came on 7-19-21 workied on it, it was a little better, but still not right. I pd him 200.00. The bill was 197+. Never got a receipt even though I asked. Came back on 7-20-21 & put more Freon in unit & told me I had a leak in the coil. They never showed up to replace the coil. This company has caused me all kind of problems. The last 2 times they came, it was under a 12 mo warranty. I shouldn't have been charged at all. I caught them lying and over charging me. They paid me back over 400.00. They said I had a leak, and would cost me over 861.00 in labor. No leak and had over 5 lb. too much Freon, causing damage to unit. Can fax supporting documents if needed. I first ask for the charge of the 5 lb. excess of Freon, which was $40.00 and an email and a regular mail receipt, which I haven't received either one. Now I want my $200.00 back and both receipts.

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