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Comfort Dental Heath complaints

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613 Hebron Road
Heath, OH 43056 | Get Directions

(740) 788-8084

https://comfortdental.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Comfort Dental Heath closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Comfort Dental Heath

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11/16/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

Today I showed up early for a 10:00 appointment for two of my sons to be new patients the receptionist asked me for my medical cards and my identification I notified the receptionist that I did not have my identification with me she stated that with insurance requirements it was a needed form that I had to have I thanked her and I left the office I went to my car and called the office from my car before leaving the parking lot I told them that my daughter was an established patient therefore my identification would be in her file and I asked them if they would please let me use that identification copy to allow my children to have their appointment today I was told no I was told that they gave my appointment away to somebody else I was told that I was late for my appointment so I couldn't have the appointment any longer I was treated nasty I was treated rude I was hung up on I asked to speak with the doctor and was refused I was asked to leave a voicemail with privacy for HIPAA regulation and they declined me and refused I would like to hear back from somebody because all of their calls are recorded and I want each and every one of my calls pulled and listened to Resolution Sought I want my calls pulled and I want corrective action done for the people who told me the misinformation and who treated me so badly

Company Response

11/4/2022

Patient has been dismissed from the practice previously for being rude and disrespectful to our staff over the phone. New patient appointments were made for two of the children in which we ask patients to arrive 15 minutes early so that the paperwork can be completed and the patient be brought back by the appointment time. Patient did not have her identification on hand and we did offer to reschedule the appointments since it was already after the scheduled appointment time and the next appointments had arrived on time. Phone calls are not recorded at our practice. We do have several front staff employees that were present at the time and the patient was informed they can leave a message for the doctor to call back or they can call back and we can connect them to the voicemail. Patient was being rude, disrespectful and rude to the front staff on this occasion as well.

6/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/11/2022

I was seen by Dr Anthony Falcone after being in this office several times I was told at my last visit that everything would be done at this visit by Doctor Patel so after seeing another as I have a half a tooth from my mouth, that they were supposed to fix a year ago, I explained my fraustion I was not disrespectful however I did say to him I was told the last time everything would be done. I said I been here several times since December 23 for the same issue he says you know what I not fixing anything just leave now this is having infected tooth in my mouth for over a mouth Resolution Sought I would like them to fix the problem as well or refund my insurance for charging them for the same issue

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