Find a reputable business?

Complaints and Resolutions

Comfort Inn complaints

Read Complaints File Complaint View Full Report

25 Ashton Drive
Brunswick, GA 31523 | Get Directions

(912) 342-4617

http://www.choicehotels.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$130.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Comfort Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Comfort Inn

Sort by

4/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

Get to the room only to see that the bedding looked a little dirty. Look lik blood stains. The heater was not working and tried to contact management on several occasions. Was told someone would call me back. Never did. Room #110. Rm 113 had rust round the tub part and a chip in tub that was rusted. The pool didn't work. Big difference in price from a Sunday night to a Monday night. Resolution Sought I should get a refund for my nights stay.

Company Response

3/26/2024

Company states; Guest stayed over night at the hotel. Did not complain to Front Desk staff, there were rooms available to move Guest to. So, we will not be issuing a refund or Discount.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile