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Comfort Specialists Heating & Cooling complaints

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572 South 1325 W Street
Orem , UT 84058 | Get Directions

(801) 810-9205

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Comfort Specialists Heating & Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Comfort Specialists Heating & Cooling

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7/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

10/17/2019 we had them come put in a new heating and air conditioning system in our home in May 2020 we called them because our air conditioning wasn't working they came out three times that year due to the lines freezing up and Freon needing to be filled but in between them coming out and us contacting them we were without cooling for at least two three week at a time.at one point John diamond came out to see what the problem was and said we had the wrong system in our home and that he would get this resolved and one of his boys would be out her the first spring to put in a new system. we started contacting them at the first of May to find out when this would happen mostly them not responding to us we then got a hold of John diamond who told us he would have his son Josh contact us they set up appointment with us and never showed up.so we started contacting them again set up on ther applications didn't show up started contacting them again onther guy called us set up appointment to come out we explained our issue the guy said he remembered us from the year before and that it was not worth coming out he had told Josh yhe owner our system was to big for house and needed to be changed out last year when he had come out.the owner then text Jeremy and told him we were to demanding and to find someone else also told us on several occasions they were going out of business. The top condenser is leaking Resolution Sought Come out replace our system as agreed to do.our give us our money back so we can get a new one put in.

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