Comfort Suites complaints

We had booked rooms for an event in the area well in advance. We booked 3 double queen rooms and 1 king room. I called days before the staffs arrival to ensure everyone's name was correct on the reservation and all rooms were set, the staff members was unhelpful as they did not take the names down and said it wasn't necessary. Come day of check in our staff was told they only had 3/4 rooms. Even after giving confirmations they said they were booked and nothing could be done, did not offer any solution or refund. The receptionist was rude and was not even wearing shoes. The one king room that we had was supposed to be set up with a pullout, come to the arrival it was not set up. When they asked the front desk about sheets blankets and pillows they were given 1 small blanket and 1 pillow and told they had nothing else they were able to give. When asked to speak with a manager our staff was told they weren't available but would be in the morning. Come the morning still no manager and we would have to call. In the morning our staff also requested to check out early and not continue to use the room another night and the front desk refused to accept this answer leaving our staff to walk out without a receipt because they would not provide them with one. We have called multiple times since with still no response or contact with any management. We have filed a complaint with their customer service line and given a case number but unable to get a refund be from the hotel director. Resolution Sought A refund for the room we booked but did not receive and a refund for the day we did not use.

Read More

Read More