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Commerce Energy, Inc. complaints

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5251 Westheimer Road, #1000
Houston, TX 77056 | Get Directions

(866) 288-3105

http://www.justenergy.com

Mon. - Fri.: 9 am – 8 pm PST
Sat.: 9am – 6pm PST
Sun.: Closed

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Total Amount in Dispute:
$814.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Commerce Energy, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Commerce Energy, Inc.

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $277.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I was trying to get extra days to pay my bill, they offered me a home water filter that would keep late fees of my bill that I would notice the difference on my upcoming bills all that it's doing is getting higher bills for electric. Resolution Sought Stay with what they offered me when I purchased the water filter.

2/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

1/25/2023

Was approached by young lady in Sam Club for a $65 gift card compliments of Sam Club in December. She asked for my address to mail card. She looked up my husband's gas account and signed him up for Just Energy without him being there as the account is not in my name. THIS WAS DISHONEST AND DECEITFUL. We Got card in mail from DTE saying Just Energy would provide our gas. We called them to find out what was going on. Told them we did not sign up for them .She had signed my husband's name. As l did not sign up for it either. They said we had to wait till March. I said what for .That's how long it takes to clear or switch. l told them l would complain to you and BBB. Also, l don't as of today have a $65 gift card. l put $ 65 above because we have no amount that has been charged to our account. Resolution Sought Drop the account. Stop using unethical measures ,dishonesty and deceitful practices,apologize and send $65 gift card.

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