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Commercial Acceptance Company complaints

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2300 Gettysburg Road Suite 102
CampHill, PA 17011 | Get Directions

(800) 690-3857

http://www.commercialacceptanc...

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Total Amount in Dispute:
$2,133.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Commercial Acceptance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Commercial Acceptance Company

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,133.47 Amount Settled: $0.00

Customer Complaint

4/4/2024

The reason I am looking to file a complaint is due to the fact that my jeep I previously owned was repossessed a little over 2 years ago and I have been making payments on it since then. It hasn't been in my possession nor my ex wife's after we separated. The reason it was repossessed was because I was falling behind on the payments and couldn't keep up on the payments since she took me for child support. Sincerely yours. Resolution Sought I would like to be refunded the money from the payments I have already made and be done with the jeep all together.

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