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Commercial Water & Energy complaints

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10400 Griffin Road Suite 103
Cooper City, FL 33328 | Get Directions

(305) 436-6050

http://www.commercialwaterener...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Commercial Water & Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Commercial Water & Energy

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2/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/7/2022

CWE is taking 9 days to generate their invoices after the service date. Then it is taking roughly 2 weeks to receive those invoices making them 6 days from due when we receive them. They charge $20 late fee AND if you try and pay online to avoid that, they charge $4 to pay online. They offer to email your invoice to you, but fail to do so They do not offer auto pay Resolution Sought I would like them to be more timely with their invoices or drop the late fees or pay online fees. This is fraudulent as their mishandling of accounts makes it almost impossible to pay without some kind of fee.

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