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Commonwealth Insurance complaints

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2500 North 24th Street
Phoenix, AZ 85008 | Get Directions

(877) 603-1310

http://www.commonwealthcasualt...

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Commonwealth Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
2	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Commonwealth Insurance

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4/14/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I was involved in an auto accident and the other driver was at fault and his insurance, Commonwealth, is supposed to pay for my medical care and is not doing so. Resolution Sought Pay what they are supposed to pay

Company Response

2/25/2022

Our claims department is in the process of settling the claim for the reasonable and customary amount.

Customer Rebuttal

6/2/2022

6.2.22 Customer states the company has not paid any settlement as indicated. 4.11.22 Nothing has been paid by the fraudulent insurance company,Commonwealth, and they will not respond to me or to Arizona Chiropractic. They are lying when they responded that payment has been sent

Company Final Response

4/12/2022

The claims department had the treatments from the invoice received by Arizona chiropractic reviewed by an independent medical professional and offered them a fair settlement amount for what was reasonable and customary treatment. To date they have not provided a rebuttal to the independent medical professional findings.

9/19/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

Someone hit my car on 8/27 at 930pm. I was stopped at a red light and he rear ended me. I called the police and report was written. I contacted his insurance provider and no one has contacted me yet, and it's been a week. I keep getting the run around and being told that an inquiry will be sent to the claims adjuster then they will contact me. Well when is that going to happen! I don't see why people choose these rinky dink a** insurance companies. It's frustrating because everyone I speak to barely speaks English! Resolution Sought Your insurer read ended me at a red light reaching for a damn milkshake so I want my car repaired!!!!!!!!!!!!!!!!!!!!!!!!!!

Company Response

9/3/2021

Please have the complainant provide a claim number or the actual name the claim is under as we could not find a claim associated for a Sharon Boelter or under the phone number listed here. There are a few insurance companies with Commonwealth in their name please also verify if the accident occurred with an insured from our company

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