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Community Action Agency complaints

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1740 Langdon Farm Road
Cincinnati, OH 45237 | Get Directions

(513) 569-1840

http://www.cincy-caa.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Community Action Agency closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Community Action Agency

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1/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2021

Have been calling the crises The crisis line for days I start calling at 6:30 and it says that the crisis line is not scheduling until that time 9 to 11 AM but I continue to call at 7 AM I reach the crisis line and it automatically says that their appointments or field now if I'm calling from 630 up till seven and the answering service is telling me that they're not taking appointments until the time of 9 to 11 why is it at 7 AM that they say All of their appointments or field is something wrong with their system or they're not trying to schedule appointments I don't know but I need help with my utilities and it is the winner rule months and I do need help and I can't reach no one on any phone line at the community action agency could you please get in touch with me as soon as possible about Resolution Sought Answer your phone so that they can help the community that needs to help with the crisis utility situation right now

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