Find a reputable business?

Complaints and Resolutions

Community Action Partnership complaints

Read Complaints File Complaint View Full Report

696 South Tippecanoe Avenue
San Bernardino, CA 92408-2607 | Get Directions

(909) 723-1500

http://www.capsbc.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Community Action Partnership closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Community Action Partnership

Sort by

1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

I've been applying for rental assistance since the beginning of 2022. I apply at the beginning of the month, once I'm contacted I'm told that someone else will contact me again, once I finally hear from someone I'm told what to turn in. I've already explained that I'm on a month to month contract so I can't wait until the end of the month to pay my rent. Now I've been approved before in 2019 but since then no matter what I turn in, I either don't hear anything back or once I pay the rent in the middle of the month I'm told " well we can't help you because you paid your rent." I also explained that once the property management contacts me to pay rent there's nothing I can do since I'm on a month to month. I gave turned paperwork after paperwork, I've been behind on everything ever since my surgery and home schooling my son which they( community action partnership) knows. The month of November I turned I every last piece of paperwork yet again. From the hardship letter to my month to month lease as well as my balance receipt. I was told I had every piece of paperwork yet again, and then last minute all of a sudden it turns into " now I need a ledger for all the months your behind." That's ridiculous in my opinion since I gave the rep my balance receipt. A ledger is completely irrelevant not to mention that was never asked of me before. I was also told that they go off of the date you apply and yet I keep getting a pointless run around. Resolution Sought I'd like to receive the help that I should have gotten when I applied because now I'm further behind and I have to pull out loans to pay other bills. So I'd like the assistance that I should have gotten in the first place.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile