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Competitive Woodcraft, Inc. complaints

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1540 West 44th Street
Chicago, IL 60609 | Get Directions

(773) 491-1714

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Total Amount in Dispute:
$830.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Competitive Woodcraft, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Competitive Woodcraft, Inc.

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1/17/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $830.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

I had a old fashioned Attic Window it's called a art window. I took my window to this company and they made it too large. I contact the man several times he told me he was going to send someone out to fix it he never did. Resolution Sought I would like to come through to give me my money back my $840 because I had to pay someone else to come out to fix it $600.

Company Response

12/6/2022

I had this customer coming to my shop with an old, rusted window asking me to make a new custom window, a copy of the original one. I asked her who would install the window. She claimed that she had a contractor who would install the new window in the jamb. I told her the contractor must route the profile of the jamb, so that the window and jamb would puzzle together. She said that no problem, the contractor will do it. I made a copy of the window the same size as the original. On the day of pick up I placed the new window on the top of the old one and it was the same size. A couple of days later, the customer called me and told me that the contractor could not install the window because it was too big. I reminded her again that the contractor must route the profile of the jamb to the window, so that the jamb and window would puzzle together. She said okay, then she called me again and told me that the contractor does not want to install unless she pays more money. The customer asked me if I could install it for her. I told her that we do not do installation. She asked me if I knew someone who installed windows. I told her I can ask someone and connect him with the customer, but she would have to pay for installation. Unfortunately, I did not find anyone available to help her with the installation. Now, she is blaming me because she did not want to pay her contractor to route the profile and install the window. I am asking that this complaint would be disregarded, there is no basis for asking for a refund. I asked the customer to bring the window back so that I could show her that the new window is the same size as the old original one, but she refused. Sincerely, Timotei Pintile Competitive Woodcraft, Inc.

Customer Rebuttal

12/21/2022

Consumer states; I still want continue the complaint against the Woodcrafter. I called the man several times telling him the window was too large, I paid the man $830, I felt that he was giving me the runaround I asked him could he come out? He told me to let me see. Then when I call him 3rd time he told me he won't come out, but he would send someone out then when I called him again, he told me the man was on vacation and he would call me when the man comes back, when I call him back again, he told me the man still haven't came back from vacation and I haven't heard from him. I don't feel this fair for me to have to pay twice for one window If he couldn't do it he shouldn't took my money. I am very dissatisfied. Me Payin him $830 and turn around to pay someone $600, so he should be responsible for his carelessness.

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