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Complete Comfort complaints

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1729 US Highway 31, Suite G
Greenwood, IN 46143 | Get Directions

(317) 678-7258

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Complete Comfort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Complete Comfort

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

The above company called me stating I won a free maintenance. I agreed to let them maintenance my furnace on December 21st 2023. The technician stated I had a crack and he was sending the manager to discuss pricing. He told it was dangerous and per state guidelines he had to shut down my furnace. I told him my heat was working just fine and asked him to put everything back the way it was before he got to my home. He called a manager on his cell phone and said he couldn't put it back because of some law. I demanded he attach my blower back immediately and get out of my house. My heat didn't work at all when he left in the middle of winter. I didn't have heat until the next day. I had to go stay with a relative until my heat was fixed. I had a technician come from another company and he discovered the wire on the blower was cut. I called the company letting them know I wanted my money back because the technician cut the blower wire preventing my heat from coming on and inconveniencing me. Resolution Sought I need the company to be held accountable for their actions by giving me my money back for something they did. They are dishonest and not trustworthy and should be allowed in people homes with this type of business practice.

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