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Comporium complaints

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P.O. Box 1299
Fort Mill, SC 29716-1299 | Get Directions

(888) 403-2667

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Comporium closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Comporium

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8/10/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

7/20/2021

I have had major radical surgery for lung cancer and will have 3 months of chemo. I've asked Comporium to remove their alarm system. First they installed with out explanation, Installed extra faulty sensors on the truck ( at no charge?) Theses sensors called police twice. Comporium awaken me before 7 am to complain about their faulty sensor. They called 3 times while hospitalized. They are harassing me, so I've blocked their number after asking them not to call, this alarm goes off every 30 minutes disturbing me. Please have them remove system as I asked, Resolution Sought Discontinue harassing a sick old lady by removing this faulty system, like I asked.

Company Response

7/28/2021

We are very sorry to hear that the customer was not satisfied with her Security services. During the initial installation, it is standard policy for the technician to go over the functions of the system with the customer. We also sent a technician to the customer's home after the initial installation to provide additional training on the system. We are also not showing any requests for trouble tickets to be opened by the customer prompting any repair work for any issues that she may have been having. We apologize if there was any miscommunication regarding any issues the customer was experiencing. We were previously instructed by the customer to cancel her Security monitoring service, and that has been done. The security equipment was paid for up front, so it belongs to the customer and does not need to be removed by Comporium. We have also been instructed by the customer not to call her under any circumstances, so we have not done so. Again, we apologize that the customer was not satisfied with the service and wish her the best of luck. Thank you.

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