Complaints for Comprehensive Weight Loss in Ontario, CA

5300 Ontario Mills Parkway Unit 400
Ontario, CA 91764 | Get Directions

(800) 989-5907

http://www.weightlossebookmemb...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege misleading advertising, unauthorized credit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. Many complainants allege after purchasing a product called “Acai Burn”, they are enrolled in the Comprehensive Weight Loss program. Some complainants allege that they agreed to a trial offer only, and were not aware they were enrolled in a continuity program. Customers complain after repeated attempts to cancel, shipments are stopped, but the company continues billing them monthly.

The company generally responds to complaints by stating the customer’s had to agree to the terms and conditions before making their purchase, stating past monthly charges are non-refundable or issuing 50% refunds due to the misunderstandings.

Complaint Closing Statistics

0 complaints against Comprehensive Weight Loss closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Comprehensive Weight Loss complaints