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Compression Guru complaints

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150 Capital Drive
Golden, CO 80401 | Get Directions

(855) 397-6217

https://www.compressionguru.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Compression Guru closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Compression Guru

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6/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

Ordered medical equipment Over 90 days ago Still have not received, When I asked about delivery I am told 2 to 3 weeks or 3 to 6 weeks. Told today, If I change my order they will get it out today...... The lack of effort and/or information that they have provided shows Absolutely no effort to resolve a problem . You would think that providing a timely manner of delivery of the products purchased and paid for, especially in the medical industry, might be a priority for the company. From my experience not only is it not a priority, it is not a concern at all to the company. Resolution Sought To stay on top of customer service should be every business number one priority.

Company Response

5/31/2022

We are a retailer for these products and do not manufacturer them, unfortunately, the global supply chain issues that have affected many industries have affected the ability of many of our manufacturers to get raw materials they need the make and deliver products in a timely manner. This isn't affecting just our business but each and every dealer of these products and the products on this order have had back order issues with every dealer across the world. We have tried our best to keep customers up to date on if an item is back-ordered and when that happens when they will be delivered but our information is only as good as we can get from the product manufacturer and we don't have any insight into the supply chain that is causing these backorders. We care deeply about getting customers their medical supplies as quickly as possible but with a global backorder some products have not been delayed. We can always help assist in finding replacement products from different manufacturers and have offered this customer that option.

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