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CompuCredit Corporation complaints

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Five Concourse Parkway, Suite 400
Atlanta, GA 30328 | Get Directions

(888) 522-2278

http://www.emergecard.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against CompuCredit Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against CompuCredit Corporation

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I applied for credit with them . They gave 5 credit cards . The total , was $500. $99 was the fee . I only had the cards less than a month , before I noticed they closed my accounts. I paid the $25 minimum on the of the cards . That was also returned. The accounts are closed but I'm still getting charged a monthly fee . I don't feel I owe money on these accounts, after my money was returned and there was no official explanation, on why they were suddenly closed . They even went as far , as sending me 45 rejection notices . I took a picture of 30 of them . It's been a nightmare. I'm dealing with HIV / AIDS diagnosis. Resolution Sought Not charge me , after the accounts were closed . The way I was treated was unprofessional.

10/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/22/2022

My account has been frozen for a month. Due to verification. I'll give them that. I've never been late on a payment with them. They tell me today it's goin to be another month before the can lift the hold. I told them. I'm paying you off and cutting up your card. Can they do this? I don't care anyways Resolution Sought fixt it and apologize

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