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Computershare complaints

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250 Royall Street
Canton, MA 02021 | Get Directions

(800) 942-5909

http://www.computershare.com

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Total Amount in Dispute:
$306,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Computershare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Computershare

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $306,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

I discovered Computershare conducted deed fraud against my property 28425 brooks lane Southfield, mi chase loan no. 0016771685 without my consent at wayne county register deeds and first American title on 12/23/2016 electronically and are my trust account from Office of the comptroller of the currency as OCC# 03101672 against Wells Fargo 9/2016 fraudulent bank accounts. On 7/11/2023 Maryland insurance administration Shelley Hawkins 410 468-2354 enforcement officer in their title unit under file no. TC-80-2023 discovered a settlement conducted in my name by Computershare and parks title without paying or notifying me as legal title holder. Resolution Sought Notification and resolution of my settlement appears stolen.

Company Response

9/21/2023

Business Consumer Alliance Dispute Resolution Department RE: BCA Complaint, 28425 Brooks Lane, Southfield, MI 48034 Dear Sir or Madam: This is in response to the BCA complaint filed by Mr. Smith regarding complaint, ("Complaint"). Based upon a review of the loan referenced in the complaint, we have determined that Wells Fargo Bank, N.A. was trustee ("Wells Fargo") of the Aegis Asset Backed Securities Trust 2004-1 ("Trust"), which in turn owned the mortgage loan secured by the property located at 28425 Brooks Lane, ("Property"). Throughout the relevant time period when the Trust owned the mortgage loan, it was serviced by Chase Home Finance, LLC and it was reported as liquidated in 2009. Computershare Corporate Trust acts solely as agent on behalf of Wells Fargo as Trustee for the Trust and has only done so since November of 2021. At no time has Computershare Corporate Trust had a business or consumer relationship with Mr. Smith Jr. or to the above-referenced property. Since 2016, Mr. Smith has made multiple allegations and filed several complaints against Wells Fargo and Chase Bank with other agencies. Additionally, he has filed at least 34 Consumer Financial Protection Bureau complaints and directly contacted Wells Fargo via phone and email more than 40 times with complaints regarding the foreclosure and sale of the Property, all of which have been researched and could not be substantiated based on the mortgage loan servicer's review of its records. As described above, Computershare Corporate Trust has no current or past relationship to the loan or Property, and is not the appropriate entity to address any concerns relating to the loan. As such, we would respectfully request that any further inquiries from Mr. Smith on this topic be closed as duplicative, as there is no further relevant information to provide. Sincerely, ______/s/__________ Rebecca Graven Research/Remediation Analyst Computershare Trust Company, N.A. as agent for Wells Fargo cc: File ID: -1564258408 Computershare Corporate Trust Legal Notice Processing Group 9062 Old Annapolis Road Columbia, MD 21045 866-670-8601 FAX

Customer Rebuttal

9/29/2023

Consumer states; 1. This is the first time you state that you got involved in 11/2021. 2. You stole my trust account. 3. You fraudulently registered at Wayne County register of deeds my discharge of mortgage 12/23/2016. Which is confirmation you know I am the owner.

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