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Concealed Coalition, Inc. complaints

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32411 Dequindre Road
Madison Heights , MI 48071 | Get Directions

(800) 805-2238

http://www.concealedcoalition....

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Total Amount in Dispute:
$81.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Concealed Coalition, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Concealed Coalition, Inc.

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12/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $81.00 Amount Settled: $0.00

Customer Complaint

11/18/2024

This company runs ads stating " PA concealed carry permit: certify now online" others add " PA concealed carry permit recognized in 32 states" all you get is a certificate saying you took the. "class" it implies strongly you need this to get your permit. I have screenshots of the ad. They refuse to refund my money. It is clearly bait and switch in my opinion Resolution Sought Give me a refund, give everybody that asked for one a refund, write the ad CORRECTLY STATING NOT A PERMIT

Company Response

12/18/2024

It's important for us to address every concern brought to our attention. Please contact our Complaint Department using the information provided in the letterhead to discuss this matter further. We appreciate your feedback and the opportunity to resolve any outstanding issues. Regular business hours are Monday-Friday from 8AM - 7PM CST. Our customer service team can be reached at 1-800-990-3305, and for more information, you can visit our website at https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.concealedcoalition.com&c=E,1,IGSS-MWkqZE72knkjtIOOUC6fjmCxep7tl4kXcAD2geKdQanPMRFPu3Yw21QAoQZ8FIBG4cVv15xa5tCJQKc3J-5pNgKq55JdryC7DML&typo=1 Thank you for reaching out, and we look forward to addressing this matter appropriately.

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