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CONCORD Gas complaints

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112 Water Street
Danvers , MA 01923 | Get Directions

(978) 774-1199

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CONCORD Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CONCORD Gas

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6/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/25/2022

I brought my truck over to concord gas on water street in Danvers for a exhaust leak I gave him the parts the exhaust manifold to put on my truck and he did not use it and he pulled the engine out and did not tell me he charged me a 1,000 dollars he put jb weld on it to think it will cure the problem and it did not iam not going to pay him now I have to get another exhaust manifold on which the money I don't have to get someone else to do the job on which this [mechanic] I want him shut down plus say like you go for inspection there with a brake light out he will pass you for tht now my truck sounds like a sherm tank iam not happy Resolution Sought I want to be anonymous when you guys talk to him

Company Response

5/20/2022

Company states; First I did not change anything. We changed the intake a new starter & 02 sensor. Finally, I never asked for a penny. Happy or not happy is not my business.

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